Who we are
Lotus Crest Group is the trading name of Omoshalewa Alabi. We are the data controller for the personal information described here. You can contact us at ewa@lotuscrestgroup.com or on WhatsApp at 07984 952599.
What we collect
- Contact details you give us: name, phone number, email address and WhatsApp messages
- Service details: the address where work takes place, access instructions and job requirements
- PAT testing records: appliance lists, test results and certificates, linked to your business or property
- Invoicing details: the name and address an invoice is made out to
- Photos of our work, such as before-and-after cleans, taken only with your permission
Why we use it, and our lawful basis
- To reply to enquiries and give quotes (steps taken before a contract)
- To carry out the work and supply records and certificates (contract)
- To remind you when your next PAT test is due (legitimate interests; you can opt out at any time)
- To keep accounts and tax records (legal obligation)
- To show examples of our work, if you agree (consent, which you can withdraw)
We don't use your information for unrelated marketing.
Who we share it with
We only share your information with trusted providers we need to run the business, such as our email, messaging and website hosting services, and with professional advisers where required. Some of these providers may store data outside the UK, under the safeguards UK law requires. We never sell your information.
How long we keep it
- Enquiries that don't become jobs: up to 12 months
- Job and PAT testing records: as long as needed to show the work was done and stay compliant
- Invoices: as long as the law requires
Cookies
This website does not use cookies or tracking. It loads its fonts from Google Fonts, which receives your device's IP address in order to deliver them.
Your rights
You can ask to see, correct or delete your information, restrict or object to how we use it, or receive a copy to take elsewhere. Email ewa@lotuscrestgroup.com and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
We may update this policy from time to time. The latest version will always be on this page.